One Touch Phone Reps Win Conditional Cert. In Wage Row

Law360, Los Angeles (January 21, 2015, 12:02 AM EST) -- A Florida federal judge on Tuesday conditionally certified a collective action by call center employees who allege One Touch Direct LLC violated the Fair Labor Standards Act by requiring workers to arrive before their shifts but forbidding them from clocking in.

One Touch, a provider of direct marketing and call center services, has employed more than 5,600 phone service representatives at four sites in the Tampa area over the past three years, according to court documents. The collective action conditionally certified Tuesday alleges that in addition to requiring work without pay, One Touch failed to factor in commissions in calculating phone service representatives'...

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