Class Action Accuses Angie's List Of Manipulating Reviews
Law360, New York (March 12, 2015, 9:20 PM EDT) -- Angie's List Inc. was hit with a class action Wednesday in Pennsylvania federal court that contends the online-review site lures consumers of local service providers to pay for access to purportedly unfiltered reviews, ratings and search rankings when it actually profits from secretly manipulating those features.
Janelle Moore, a Pennsylvania resident claiming to be a paying Angie’s List member since 2012, says she has been misled more than once by the website’s service provider rankings. She contends that manipulating reviews and rankings violates Federal Trade Commission guidelines and Pennsylvania consumer protection laws by breaching consumer trust with false promises.
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