By Melissa Maleske (May 4, 2016, 6:14 PM EDT) -- At the Corporate Legal Operations Consortium's inaugural conference in San Francisco, the message coming from legal department operations executives and law firms is one and the same: Law firms are ripe for change, but it won't happen unless clients ask for it.
"The only time I've seen significant change at our firm is when clients have initiated it," said Lawton Penn, a client service and engagement partner at Davis Wright Tremaine LLP, speaking Wednesday on a panel of the Corporate Legal Operations Institute in San Francisco. "When a client comes in and says, 'We have to solve this problem,' it is...
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