Law360, New York ( July 5, 2016, 5:12 PM EDT) -- Professional apartment leasing office staff members work each and every day to meet the needs of current residents as well as spending part of their efforts to turn prospects into new residents. Indeed, once they are able to get that initial lease signed, they want to ensure the resident has a good experience so he or she (or they) will want to renew their lease the following year. As a general rule, a happy renter is more likely to want to stay. One of the ways to accomplish this is to engage in what is referred to as the "interactive process" with residents — essentially a dialogue with the goal of ensuring the needs of all are appropriately met....