3 Ways To Drive Clients Out The Door

Law360, Grand Rapids (November 28, 2017, 11:38 AM EST) -- Certain behaviors get under the skin of in-house counsel and can make them never want to work with a law firm again.

In a legal industry where demand is largely flat, where corporations are bringing more work in-house, and where competition from alternative legal service providers and accounting firms is eating away at law firm revenue, keeping clients happy is vital to success.

And yet, many law firm partners slip up and fall into the same old patterns — like failing to properly communicate, resisting innovation...
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