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Expert Analysis

Takeaways From Military Member Complaints At CFPB

By Jeffrey Naimon, Benjamin Olson, Sasha Leonhardt and Christina Smith (February 6, 2019, 2:21 PM EST) -- The Consumer Financial Protection Bureau's Office of Servicemember Affairs recently released a report highlighting issues facing military consumers based on complaints submitted by service members, veterans and their families. This report identifies categories and trends among the approximately 48,800 military complaints received by the OSA between April 1, 2017, and Aug. 31, 2018. For creditors this is particularly valuable data as regulators continue to focus on service member issues, and this report identifies the likely areas where they will direct their attention in the coming year....

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