June 17, 2021
Sequoia Capital-backed customer service technology company [24]7.ai ripped off trade secrets belonging to rival LivePerson and engaged in unfair competition that helped it land contracts with heavyweights like Sears and Capital One, a California federal jury found Thursday, awarding the live chat company $30 million in damages.
June 15, 2021
Live chat customer service rivals closed out a California federal trade secrets trial Tuesday with LivePerson urging jurors to find [24]7.ai ripped off its software and to send a message by awarding upward of $85 million in punitive damages, while [24]7 painted itself as the bullied victim.
May 26, 2021
Two customer service rivals squared off Wednesday before a California federal jury on the opening day of a trade secrets trial over live chat software, with LivePerson saying [24]7.ai strategically stole its technology and customers, while [24]7.ai painted the dispute as an unhappy competitor's bullying campaign.
May 20, 2021
Customer service rivals [24]7 and LivePerson will face off next week before a California jury in a case that alleges [24]7 misappropriated trade secrets to secure outsourcing deals with Sears, Capital One and Optus — plus, a look at all the other major intellectual property matters that are on deck for the coming week.