$85M In Punitive Damages Sought In Live Chat IP Jury Trial

By Hannah Albarazi (June 15, 2021, 8:11 PM EDT) -- Live chat customer service rivals closed out a California federal trade secrets trial Tuesday with LivePerson urging jurors to find [24]7.ai ripped off its software and to send a message by awarding upward of $85 million in punitive damages, while [24]7 painted itself as the bullied victim.

During closing arguments Tuesday before U.S. District Court Judge Jon S. Tigar, counsel for LivePerson Inc. urged the jury to hold [24]7 liable for wrongfully acquiring 15 trade secrets while working for LivePerson's client companies. LivePerson's counsel said [24]7 incorporated that intellectual property into its own, rival customer service chat platform and whisked away...

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