Amazon Axes Mandate That Customers Arbitrate Disputes

By Allison Grande (July 23, 2021, 8:06 PM EDT) -- Amazon is likely to face an influx of class actions over issues including the company's allegedly unlawful recording of Alexa device users after taking the rare step of bucking a popular requirement for consumers to arbitrate such claims, highlighting the utility of a growing push to flood companies with arbitration.  

In a short email sent to customers this week, Amazon flagged changes that it had recently made to its Conditions of Use, which consumers must agree to in order to use any Amazon service, including its popular e-commerce website, its music and video-streaming services, and its Echo smart devices. 

"One of our...

Stay ahead of the curve

In the legal profession, information is the key to success. You have to know what’s happening with clients, competitors, practice areas, and industries. Law360 provides the intelligence you need to remain an expert and beat the competition.


  • Access to case data within articles (numbers, filings, courts, nature of suit, and more.)
  • Access to attached documents such as briefs, petitions, complaints, decisions, motions, etc.
  • Create custom alerts for specific article and case topics and so much more!

TRY LAW360 FREE FOR SEVEN DAYS

Hello! I'm Law360's automated support bot.

How can I help you today?

For example, you can type:
  • I forgot my password
  • I took a free trial but didn't get a verification email
  • How do I sign up for a newsletter?
Ask a question!