Macy's Accused Of Harassing Consumers With Robocalls

Law360, New York (April 18, 2017, 4:08 PM EDT) -- Macy's was hit on Monday with a proposed class action that accuses the department store chain of violating the Telephone Consumer Protection Act by harassing customers with constant robocalls to collect on unpaid consumer debts.

Consumer Deborah Clark, in her suit claiming that robocalls are the No. 1 consumer complaint in America today, said that Macy's Credit and Customer Services Inc. has used an automatic telephone dialing system with a prerecorded voice, as stipulated by TCPA guidelines about unwanted calls, to phone her cellphone number approximately 50 times between November 2014 and today.

“Defendant intentionally harassed and abused plaintiff on numerous...

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