4 Ways Arbitration Can Teach 'Continuous Improvement'

By Vincent Gentile (March 18, 2019, 4:00 PM EDT) -- Most companies consider arbitrations a necessary evil to be endured as a consequence of a contract dispute — albeit a lesser evil, compared to a lawsuit and the uncertainty of a jury verdict. True, the original benefits of arbitration — speedy resolutions and lower cost — have diminished as arbitration proceedings, particularly of complex commercial disputes, have gradually taken on more of the elements of full-blown lawsuits and increased in cost.

But, as with any painful experience, "what doesn't kill you can make you stronger." Whether it wins or loses, a company can use the lessons learned from an arbitration proceeding to...

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