TCPA Rules For VoIP Demand The Impossible From Cos.

By Eduardo Guzmán (March 6, 2018, 4:38 PM EST) -- Much like the explosion in the use of mobile devices dramatically changed how the Telephone Consumer Protection Act has been enforced and applied, emerging technologies like voice over internet protocol threaten to alter the TCPA landscape in ways that would have been unpredictable when the statute was enacted in 1991. At that time, the internet was only minimally used commercially and the commercial availability of VoIP as a retail service was years away. The TCPA does not mention VoIP or VoIP calls, but the proliferation of VoIP services and their ability to mirror traditional telephony has made them a favorite target of the TCPA plaintiffs' bar. As a result, over the last five years, rulings from a number of district courts across the country appear to not quite grasp the regulatory nuances in relation to VoIP and favor creating standards that demand the impossible from a compliance perspective....

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