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3 Tips To Help Protect Workers From Customer Harassment

Law360 (February 27, 2019, 2:16 PM EST) -- While companies may want to abide by the conventional wisdom that the customer is always right, employers who fail to protect employees from harassment by patrons are inviting lawsuits.

Putting policies in place that protect workers from mistreatment by fellow employees is a no-brainer for any employer, but companies in industries that see a lot of customer interaction also need to account for potential harassment from guests, or other clients, said Andria Lure Ryan, who heads the hospitality practice at management-side employment firm Fisher Phillips.

"There's a whole third group of people out there you don't control 100 percent that can...

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