Credit Union Servicer Shorted Workers On OT, Suit Says

Law360 (September 2, 2020, 8:18 PM EDT) -- National credit union service organization PSCU Inc. has been slapped with a Fair Labor Standards Act lawsuit by a call center worker who says the company doesn't pay its customer service representatives for work they're forced to do ahead of their shifts.

According to a proposed collective action filed in Arizona federal court on Tuesday, PSCU requires call center employees to be ready to take a call as soon as their shift starts. This sometimes causes them to rack up hours of overtime per week that they aren't compensated for, they claim.

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