Chase Uses Tech To 'Eavesdrop' On Customer Calls, Suit Says

By Danielle Ferguson (September 29, 2022, 7:51 PM EDT) -- JPMorgan Chase Bank is violating California privacy law by using software to "eavesdrop" on private conversations and analyze the voices of customers who call the bank's support center without their knowledge or consent, a proposed class said in a federal suit this week....

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