Microlog Sues Ford, Others Over Call Center Patent

Law360, New York (May 24, 2010, 4:48 PM EDT) -- Microlog Corp. has targeted close to 20 companies — including Continental Airlines Inc., Ford Motor Co. and Walgreen Co. — in an infringement suit over a patent used in call center management.

Gaithersburg, Md.-based Microlog filed the complaint Friday in the U.S. District Court for the Eastern District of Texas over its call center management system known as uniQue.

The suit contends that a broad array of defendants including hotelier La Quinta Corp. and energy giant Chevron USA Inc., as well as Aetna Health Inc., restaurant...
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