RIM Faces Class Actions Over BlackBerry Outage

By Derek Hawkins (October 27, 2011, 7:17 PM EDT) -- Research In Motion Ltd. is reportedly facing two potential class actions filed Tuesday and Wednesday in Canada and California, respectively, by consumers affected by a three-day service blackout on BlackBerry smartphones in mid-October.

BlackBerry users around the world were unable to access their email, message service and the Internet from Oct. 11 through Oct. 14 due to a series of technical failures at RIM's operations center.

The lawsuits claim that consumers who lost data services during the blackout didn't receive adequate compensation from the company. RIM offered BlackBerry users a full month of free technical support and free downloads of a...

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