Costco's Recorded Calls Invaded Customer Privacy, Suit Says

Law360, Chicago (May 2, 2012, 1:08 PM EDT) -- Costco Wholesale Corp. was targeted with a putative class action in California state court Tuesday accusing the retail warehouse company of violating state privacy law by recording customer phone calls without their consent, including calls in which consumers allegedly divulged personal information.

Lead plaintiff Joan Lewis claims that Costco "intentionally and surreptitiously" records all phone calls made to the number of its special order department in violation of California's Invasion of Privacy Act. She specifically alleges that the practice breaches state law barring the recording of...
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