Sallie Mae Contractor Secretly Recorded Calls, Suit Says

Law360, Chicago (August 23, 2013, 1:59 PM EDT) -- A proposed class action filed in California federal court Thursday accuses a Sallie Mae Inc. contractor of secretly recording phone calls with consumers as part of its student debt collection business.

Houston-based GC Services LP routinely obtains highly personal or confidential information from consumers before revealing that a call is being recorded, or fails to disclose this fact at all, according to a complaint filed by Roederick Montemayor.

Montemayor alleges that GC Services has a “policy and practice” of recording telephone conversations with consumers, and that...
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