Ace Tells 6th Circ. Call Recordings Not Covered If Secret
The insurer is disputing its duty to defend Convergys subsidiaries Encore Receivable Management Inc. and Convergys Customer Management Group Inc. against two California lawsuits alleging illegal recording of calls made to Hyundai Motor Corp. customer service lines they managed.
U.S. District Judge Timothy Black ordered Ace in July to pay defense...
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