Law360, New York ( March 10, 2014, 12:17 PM EDT) -- Most pundits of the legal industry agree that the Great Recession of 2008-2009 changed the practice and the business of law forever. A number of widely read reports has identified these seemingly permanent changes as the "new normal."[1] The new normal has had a marked impact on the alternative dispute resolution industry, but much of that impact comes directly from the new dynamics between law firms and their clients. ADR providers have been keen observers of these trends and are learning to react creatively and nimbly in order to stay relevant and financially healthy, and to continue to provide the best service possible....