Analysis

United Airlines Incident Highlights Limited Consumer Rights

Law360, New York (April 11, 2017, 8:03 PM EDT) -- A viral video of United Airlines forcibly removing a passenger to give up his seat for airline crew underscores the limited legal rights that passengers have to challenge boarding procedures, experts say, raising questions as to how swiftly lawmakers might embrace consumer protection regulations amid public outrage over the incident.

How United chose to implement its contract of carriage played out badly, particularly when it called Chicago Aviation Department police officers to essentially manhandle a passenger into complying with the airline's request, experts say. (AP) During the Sunday night incident on a United Express flight from Chicago to Louisville, Kentucky, United...

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