ISP Complaints May Not Forecast Post-Net Neutrality Behavior

By Kelcee Griffis (September 8, 2017, 7:19 PM EDT) -- A media advocacy group is pointing to thousands of new consumer complaints as a glimpse into the kind of behavior internet service providers will increasingly engage in if the FCC removes the legal underpinning for net neutrality rules, but attorneys and industry players say the documents offer only a fragmented view into certain practices.

While the complaints give voice to broadband customers' frustrations with unpredictable internet speeds and data plan caps, they do not necessarily showcase widespread ISP behavior, experts told Law360 on Friday.

The FCC released a total of about 20,000 documents to the National Hispanic Media Coalition days before...

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