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Expert Analysis

Consumer Demand Letter Response Is Key Under Mass. Law

By David Thomas, James Ponsetto and Michael Pastore (December 6, 2017, 5:59 PM EST) -- The Massachusetts Consumer Protection Act (Chapter 93A, Section 9) prohibits a business from engaging in unfair or deceptive acts or practices. Chapter 93A litigation usually is time consuming, expensive and exposes a company to mandatory multiple damages (if the act or practice was a knowing and willful violation of Chapter 93A) and attorneys' fees. These provisions provide a consumer's counsel significant leverage when litigating and attempting to settle Chapter 93A claims — particularly when brought in a class action setting....

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