Vivint Accused Of Tricking ADT Customers Into Switching

By Hannah Albarazi (August 17, 2020, 9:12 PM EDT) -- A $10 million settlement hasn't stopped Vivint Smart Home from unlawfully using its sales agents to trick ADT's existing customers into switching to Vivint's home security system under false pretenses, ADT alleged Friday in an unfair competition suit filed in Florida federal court.

Florida-based ADT, which nabbed a $450 million investment from Google in early August, claims Utah-based Vivint continues to train sales representatives to engage in deceptive sales practices and mislead hundreds, if not thousands, of consumers by targeting ADT customers and tricking them into believing that Vivint is affiliated with ADT.

Both ADT and Vivint offer cloud-enabled home automation products, such as...

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