Southwest Exec Vows Post-Meltdown Fixes In Senate Hearing
By Linda Chiem ( February 9, 2023, 5:42 PM EST) -- Southwest Airlines' chief operating officer said Thursday that the airline is investing $1.3 billion to upgrade its IT infrastructure and vowed to do right by customers as he faced tough questions from a Senate panel and repeatedly apologized for Southwest's holiday-week meltdown that triggered mass flight cancellations....
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