Intuit Can't Force Arbitration In TurboTax Free-Filing Row

By Yvonne Juris (March 13, 2020, 6:20 PM EDT) -- Consumers who claim they were damaged by Intuit's falsely advertising a TurboTax service as free cannot be bound by the terms of an arbitration provision in the software license agreement because it was inconspicuous, a California federal court has ruled. 

Customers of Intuit Inc., which owns the online tax preparation service TurboTax, cannot be compelled to arbitrate because the terms of an agreement they ostensibly consented to when they signed into Intuit's software were not clearly displayed, U.S. District Judge Charles R. Breyer said in an order issued Thursday.

The font of the hyperlink leading to the terms of service was in...

Stay ahead of the curve

In the legal profession, information is the key to success. You have to know what’s happening with clients, competitors, practice areas, and industries. Law360 provides the intelligence you need to remain an expert and beat the competition.


  • Access to case data within articles (numbers, filings, courts, nature of suit, and more.)
  • Access to attached documents such as briefs, petitions, complaints, decisions, motions, etc.
  • Create custom alerts for specific article and case topics and so much more!

TRY LAW360 FREE FOR SEVEN DAYS

Hello! I'm Law360's automated support bot.

How can I help you today?

For example, you can type:
  • I forgot my password
  • I took a free trial but didn't get a verification email
  • How do I sign up for a newsletter?
Ask a question!