Live Chat Co. Wins $30M In Jury Trial Over Trade Secrets Theft

By Hannah Albarazi (June 17, 2021, 8:14 PM EDT) -- Sequoia Capital-backed customer service technology company [24]7.ai ripped off trade secrets belonging to rival LivePerson and engaged in unfair competition that helped it land contracts with heavyweights like Sears and Capital One, a California federal jury found Thursday, awarding the live chat company $30 million in damages.

The jury reached its verdict on Thursday around 11 a.m., after a multiweek trial that was among the first held in the San Francisco Bay Area since the coronavirus pandemic began, and after less than eight hours of deliberation.

Jurors rejected [24]7.ai's argument that LivePerson was simply trying to bully the competition and instead found...

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