Allergan Secretly Records Customer Calls, Suit Says

Law360, Los Angeles (September 19, 2012, 7:59 PM EDT) -- Continuing a recent surge of such cases in California, Allergan Inc. on Monday was accused in a putative class action of illegally recording telephone calls to the consumer hotline for its Lap-Band stomach-shrinking device.

Sharon Toczynski, a Simi Valley, Calif., resident, filed the suit under California’s “two-party consent” wiretapping law, which makes it a crime to record a phone call without the consent of all parties to the conversation. Allergan has a “companywide policy and practice of recording all inbound telephone conversations with consumers,” the suit...
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