Hilton Says Customer Call Recordings Don't Invade Privacy

Law360, New York (May 20, 2014, 4:52 PM EDT) -- Hilton Worldwide Inc. asked a California federal judge on Monday to dismiss a proposed class action accusing the company of illegally recording incoming customer service cellphone calls, claiming such service-observing recordings by businesses are allowed under state law.

In a case remanded to district court by the Ninth Circuit, Hilton claimed that the California Invasion of Privacy Act contains exemptions for businesses to record and monitor calls for customer service purposes, and that such recordings are regulated by the California Public Utilities Commission.

Plaintiff Rick Young's "attempt to use the protections of CIPA to proscribe service-observing —  a practice recognized by...

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