Call Center Worker Dials Up AmEx With Overtime Suit

Law360, New York (November 11, 2008, 12:00 AM EST) -- Financial services giant American Express Co. is facing a proposed collective action alleging that it failed to pay proper overtime to its customer service representatives and other call center employees.

In a complaint filed Monday with the U.S. District Court for the Southern District of Florida, lead plaintiff Khadene C. Brown said American Express has a policy of not correctly compensating its hourly workers. She said she was not paid for all hours worked during the workweek, and that she regularly worked over 40 hours per...
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