AutoZone Sued Over Rewards Program Expiration Dates

By Melissa Daniels (August 22, 2016, 5:06 PM EDT) -- AutoZone Inc. has been hit with a putative class action in California state court by consumers who accuse the auto maintenance retailer of depriving them of promised rewards after it changed its customer rewards program to implement expiration dates for accumulated credits.

Mary Ruth Hughes and Kevin Shenkman filed the proposed class action Thursday against AutoZone saying they spent at least $20 on five separate occasions in order to receive a $20 store credit reward as part of the company's customer rewards program. But AutoZone changed its program so points expire after one year and the reward expires after three months without...

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