Blue Shield Escapes TCPA Class Action Over Single Call

Law360, New York (January 17, 2017, 3:57 PM EST) -- A California federal judge last week gave Blue Shield a quick win in a proposed class action accusing the insurer of violating the Telephone Consumer Protection Act based on a single recorded phone call about plan renewal, saying common sense concludes a purely informational call isn’t an ad.

Shannon Smith sued her health care insurer in December 2015, taking issue with a recorded phone call she received from the health plan during her renewal period, letting her know that the plan had mailed her an information packet. She says she never gave written consent for such a call, and the call...

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