Vonage Denied Arbitration Due To 'One-Sided' Service Terms

Law360, Los Angeles (February 5, 2014, 5:25 PM EST) -- A California federal judge on Monday rejected Vonage America Inc.’s bid to force arbitration in a putative class action claiming the telecom billed consumers an extra monthly “County 911 Fee” that wasn’t required by the government, calling Vonage’s contract unconscionable.

After the plaintiffs filed suit in September, Vonage said an arbitration provision found within the Vonage Terms of Service Agreement, agreed to by all customers who sign up for Vonage services, prohibited the lawsuit. But U.S. District Judge Christina A. Snyder denied Vonage’s motion to compel...
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