Ill. Residents Want Amazon To Face Call Center Biometric Suit

Law360 (June 18, 2020, 8:26 PM EDT) -- Amazon Web Services Inc. should have to face claims the company unlawfully used its biometric voice-recognition technology on Illinois residents because it "knowingly and intentionally" intercepted their calls to collect their data, a proposed class said Wednesday.

Christine McGoveran, Joseph Valentine and Amelia Rodriguez urged the court to reject Amazon Web Services' assertion that Illinois courts lack jurisdiction over claims that its cloud-based call center operations violate Illinois residents' rights under the state's Biometric Information Privacy Act.

AWS should have to face the accusations because it used its voice-recognition technology on calls that Illinois residents placed while they were within the...

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