DOD's Private Housing Metrics Misleading, GAO Official Says

Law360 (December 3, 2019, 6:50 PM EST) -- High resident satisfaction scores for privatized military housing are unreliable and misleading, a senior U.S. Government Accountability Office official told lawmakers Tuesday at a hearing into ongoing problems with unsafe and poorly constructed on-base housing.

Although tenant satisfaction rates recorded in the most recent annual U.S. Department of Defense survey — from 2017, released in 2019 — and on-base housing occupancy rates are both high, neither is a true reflection of the levels of dissatisfaction military families have with privatized on-base housing, Elizabeth Field, the GAO’s director of defense capabilities and management, told the Senate Armed Services Committee.

“We have determined...

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