Operationalizing Law Department Performance Metrics

Law360, New York (April 26, 2012, 1:23 PM EDT) -- In my last article, I described must-have performance metrics that should be considered by law department managers. Defining meaningful metrics, however, is merely the first step in instituting a successful performance measurement program. Creating the mechanisms and plan to operationalize the collection and generation of metrics is the next step. Following is a step-by-step guide.

Identify the Data Elements

Clearly, it is not possible to generate a metric without underlying data. Therefore, begin planning by identifying what data elements will be needed to compute a metric....
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