Humana's Quality Assurance Calls Not Protected By CIPA

Law360, New York (January 24, 2013, 1:15 PM EST) -- A federal judge on Wednesday shot down Humana Pharmacy Inc.’s attempt to dodge a proposed class action that alleges the company illegally recorded telephone calls with customers, finding the California Invasion of Privacy Act does not exempt quality assurance recordings.

Humana had argued that the act exempts “service observing,” or a business’s recording of calls between its employees and customers for quality assurance purposes, and that its recording of plaintiff Ray Perea’s conversation with a customer representative can’t be challenged.

U.S. District Judge Josephine Staton Tucker...
To view the full article, register now.

Documents

Related

Sections

Case Information

Case Title

Ray Perea v. Humana Pharmacy Inc


Case Number

8:12-cv-01881

Court

California Central

Nature of Suit

Other Statutory Actions

Judge

Josephine Staton Tucker

Date Filed

October 29, 2012

Law Firms

Companies

UK Financial Services

UK Financial Services

Read Our Latest UK Financial Services Coverage

Financial Services Law360 UK provides breaking news and analysis on the financial sector. Coverage includes UK and European Union policy, enforcement, and litigation involving banks, asset management firms, and other financial services organizations.