Humana's Quality Assurance Calls Not Protected By CIPA

Law360, New York (January 24, 2013, 1:15 PM EST) -- A federal judge on Wednesday shot down Humana Pharmacy Inc.’s attempt to dodge a proposed class action that alleges the company illegally recorded telephone calls with customers, finding the California Invasion of Privacy Act does not exempt quality assurance recordings.

Humana had argued that the act exempts “service observing,” or a business’s recording of calls between its employees and customers for quality assurance purposes, and that its recording of plaintiff Ray Perea’s conversation with a customer representative can’t be challenged.

U.S. District Judge Josephine Staton Tucker...
To view the full article, register now.