Yelp Reviews Are New Front In Consumer Rights War

By Juan Carlos Rodriguez (April 30, 2014, 6:26 PM EDT) -- Companies are increasingly testing novel user agreement provisions to muzzle negative comments from consumers on Yelp, Amazon and other review-oriented websites, and attorneys say the resulting legal challenges to the policies will go a long way in clarifying what rights a business may ask a consumer to surrender during a transaction.

Two cases pending in federal court that challenge nondisparagement and intellectual property provisions are being closely watched by plaintiffs and defense attorneys alike, and they have drawn the attention of state and federal legislators who have begun crafting laws to address the phenomenon.

In one case, online retailer Kleargear.com is...

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