How A Hotel's Anti-Negative Review Policy Backfired
Law360, New York ( August 5, 2014, 10:28 AM EDT) -- Being open to honest feedback and encouraging consumers to voice their opinions is not a terrible thing for businesses — even if that includes some negative or constructive criticism. What a business should not do is enact a policy or take some other action to discourage people from posting negative reviews. And a hotel in New York just learned that first hand....
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