MTA, Call Center Hit With Discriminatory Wage Suit

By Dani Meyer (September 23, 2015, 8:10 PM EDT) -- The Metropolitan Transportation Authority and its call center operator were hit with a proposed class action Tuesday in New York state court for allegedly exploiting primarily black and Hispanic women on welfare at its Access-A-Ride Call Center by paying them below the prevailing industry rates.

More than 95 percent of the call center agents at the Access-A-Ride Call Center run by Global Contact Services Inc. are black or Hispanic and are paid only around $9 to $11 per hour, the women alleged, well below the New York call center industry standard of $14 to $20 per hour.

"Defendant MTA, which could...

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