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Home Depot, Google Sued Over AI Customer Call Monitoring

By Gina Kim (February 15, 2024, 10:27 PM EST) -- Home Depot and Google were hit with a proposed class action in California federal court Wednesday, accusing them of deploying artificial intelligence technology to surreptitiously "eavesdrop" on calls between customers and Home Depot's representatives without permission, in violation of Golden State privacy laws....

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