IP Forecast: Customer Service Secrets Row Heads To Jury

By Andrew Karpan (May 20, 2021, 10:07 PM EDT) -- Customer service rivals [24]7 and LivePerson will face off next week before a California jury in a case that alleges [24]7 misappropriated trade secrets to secure outsourcing deals with Sears, Capital One and Optus — plus, a look at all the other major intellectual property matters that are on deck for the coming week.

In one of the first major IP cases to reach a jury in California this year, U.S. District Judge Jon S. Tigar is scheduled Monday to oversee jury selection in the trade secret trial that is slated to begin the next day. It pits New York-based Liveperson...

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