Delta Sues Software Provider Over Data Breach

Law360 (August 9, 2019, 6:34 PM EDT) -- Delta Airlines sued its customer service chat provider in New York federal court Thursday, accusing it of lax digital security practices that allowed a hacker to steal the personal information of more than 800,000 people.

In its complaint, the airline detailed a purported timeline of the 2017 breach, quoted from security agreements it made with the software company [24]7.ai Inc. and its Philippines-based subsidiary, and argued that the software company should cover the costs Delta incurred following the discovery of the hacking.

“The results of this data breach have been significant for Delta, incurring millions of dollars in costs in order...

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